olg Privacy Policy

This page describes what we collect when you use olg and how we keep that data protected. We operate across supported jurisdictions where our services are lawfully available, and we follow data protection practices aligned with the regions we serve. Your privacy matters to us, and we're transparent about every step we take with your information.

We collect personal data only when you create an account, deposit funds, or contact our support team. We never sell your data to third parties, and we use encryption and secure servers to protect what you share with us. This policy covers all olg services — football markets, live-dealer tables, slot games, esports, and payment processing.

If you have questions about how we handle your data, you can reach our privacy team via the contact details at the end of this page. We respond to data requests within 14 days.

What We Collect on olg

When you register an account on olg, we collect your full name, date of birth, email address, and mobile phone number. We also collect your national ID number or passport details for identity verification, and your residential address for compliance with local regulations. This information is required to open an account and to process deposits and withdrawals.

We collect payment data when you fund your olg account. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction but we do not store your e-wallet credentials. If you use a bank virtual account (mobile banking, local payment, online payment, or e-wallet), we record the transfer details and your account number for withdrawal processing. We never store your full bank card number or PIN.

We collect activity data as you use olg — which markets you view, which games you play, your betting history, and your account balance. We use this data to personalise your experience, detect fraud, and comply with anti-money-laundering regulations. We also collect technical data: your IP address, device type, browser version, and approximate location (country or region level only).

How we use your data

We use your personal data to verify your identity, process your deposits and withdrawals, and settle your account. We also use it to send you account notifications, payment confirmations, and support responses. We never use your data to send unsolicited marketing emails unless you opt in.

We analyse activity data to improve olg's performance, detect suspicious patterns, and comply with regulations in Jakarta, Surabaya, Bandung, Medan, and other supported regions. We may share anonymised data with our payment processors and fraud-prevention partners, but we never share your name, ID number, or contact details with third parties without your consent.

Personal data

Name, date of birth, ID number, email, phone, address — collected at registration and used for verification and compliance.

Payment data

Transaction confirmations and account numbers — stored securely and used only for deposits, withdrawals, and fraud prevention.

Activity data

Betting history, game preferences, account balance — used to personalise your experience and detect irregular patterns.

Technical data

IP address, device type, browser — collected for security and performance monitoring.

Your Rights and Our Commitments on olg

We keep your data on secure servers located in data centres within and outside your jurisdiction. We use encryption (TLS 1.2 or higher) for all data in transit and at rest. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to olg staff who need it to process your account or support your requests.

We retain your personal data for as long as your account is active, plus seven years after closure for regulatory compliance. We retain payment data for the same period to handle disputes and tax reporting. You can request deletion of your data at any time, subject to legal and regulatory obligations — for example, we may need to keep records for anti-money-laundering purposes.

Cookies and tracking

We use cookies to remember your login session, store your language preference, and track which sections of olg you visit. These cookies help us improve the platform and detect fraud. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but some olg features may not work properly without them.

We use analytics tools to measure how many users visit olg, which pages are most popular, and how long users stay on each section. This data is anonymised and does not identify you personally. We do not share this data with advertisers or social media platforms.

Third-party processors

We work with payment processors, identity verification providers, and fraud-prevention services to operate olg safely. These partners process your data only on our instructions and are bound by confidentiality agreements. We do not allow them to use your data for their own purposes.

We may disclose your data if required by law — for example, if a court orders us to provide information for a criminal investigation. We will notify you of such requests unless we are legally prohibited from doing so.

Contact olg

If you have questions about this privacy policy or how we handle your data, contact our privacy team at [email protected] or through the support form on olg. We respond to all data requests and privacy inquiries within 14 days. You can also reach us by post at our registered office in the jurisdiction where olg operates.

We update this privacy policy from time to time to reflect changes in our practices or regulations. We will notify you of material changes by email or by posting a notice on olg. Your continued use of olg after such updates means you accept the revised policy.