olg Platform Account Terms

When you join olg, you agree to our account terms, which cover registration, deposits, withdrawals, and dispute resolution. These terms apply to all users accessing our platform from supported jurisdictions where our services are lawfully available. We've written them in plain language so you understand what we require and what you can expect from us.

Our terms reflect how olg actually operates: we verify your identity upfront, we process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and we settle disputes fairly and transparently. This page outlines the key conditions that govern your account and your use of olg's services.

Services on olg are available only where local law permits in your jurisdiction. By creating an account, you confirm that you are accessing olg from a supported region and that your use complies with applicable local regulations.

Account Registration and Eligibility

To open an account on olg, you must be at least 18 years old and provide accurate personal information: your full name, date of birth, email address, and mobile phone number. We verify your identity using government-issued documents (national ID, passport, or driver's license) and cross-check your details against our fraud-prevention systems.

Registration requires two-factor authentication: first, email confirmation via a time-limited link; second, SMS verification with a six-digit code sent to your registered phone. This two-step process protects your account from unauthorised access. Once verified, your account moves to active status and you can deposit and access all olg services.

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately. We will not be liable for losses resulting from your failure to protect your password or from your disclosure of credentials to third parties.

Jurisdiction and service availability

olg services are available only in jurisdictions where online gaming and sports betting are lawfully permitted. At registration, you confirm your location and acknowledge that you are accessing olg from a supported region. We monitor account activity and may restrict or suspend access if we detect activity from unsupported jurisdictions or if local regulations change.

If you relocate internationally or travel to a region where olg services are not available, your account access may be suspended. You remain responsible for verifying that your use of olg complies with your local jurisdiction's laws.

Deposits, Withdrawals, and Payment Terms

olg accepts deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets), and mobile banking, local payment, online payment virtual accounts (bank transfers). Each method has minimum and maximum transaction limits, which we display clearly during checkout. Deposits settle within seconds to minutes depending on your payment provider.

Your account balance is held in Indonesian Rupiah (IDR). We do not apply currency conversion fees or hidden charges on top of your bank's or e-wallet provider's standard fees. What you deposit is what appears in your olg wallet.

Withdrawal process and timelines

You can request a withdrawal at any time from your account balance. Withdrawals must be processed to the same payment method used for your most recent deposit, or to your registered bank account if you used a virtual account. This is a standard anti-fraud measure across regulated operators.

Withdrawal requests are processed within 24 hours in most cases. E-wallet withdrawals (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within 1-2 hours. Bank transfers may take an additional business day if submitted after 17:00 local time. We do not guarantee specific settlement times, as processing depends on your bank or e-wallet provider's systems.

If a withdrawal appears delayed beyond 24 hours, contact our support team with your transaction ID and confirmation timestamp. We will investigate and escalate to your payment provider if necessary.

Bonus terms and conditions

Any promotional bonuses or welcome offers on olg are subject to specific terms, which we communicate at the time of offer. Bonuses typically carry wagering requirements — a multiplier applied to the bonus amount that you must play through before withdrawing bonus funds. We display these requirements clearly before you claim any bonus.

Bonuses are non-transferable and cannot be withdrawn as cash. If you withdraw your account balance before meeting bonus wagering requirements, any unclaimed bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time, with notice to affected users.

Deposit methods

Nine options: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. All settle within minutes.

Withdrawal timeline

Processed within 24 hours; e-wallets typically 1-2 hours, bank transfers may take an additional business day.

Bonus wagering

Promotional bonuses carry multiplier requirements; unclaimed bonuses are forfeited upon withdrawal.

Dispute Resolution and Complaints

If you have a complaint about your account, a transaction, or our service, contact our support team via live chat, email, or phone during business hours. We aim to acknowledge complaints within 2 hours and resolve most issues within 24-48 hours.

For disputes involving payment processing, we will investigate with your bank or e-wallet provider and provide you with a detailed response. If we cannot resolve the dispute to your satisfaction, you have the right to escalate to your payment provider's dispute resolution process or to seek redress through your local consumer protection authority.

olg operates across Jakarta, Surabaya, Bandung, Medan, and other supported regions in Indonesia. Our commitment is to resolve disputes fairly and transparently, in line with the laws of the jurisdictions where we operate.

Limitation of Liability and Indemnification

olg is not liable for losses arising from your use of the platform, including losses from game outcomes, market results, or technical interruptions beyond our control. We maintain industry-standard security practices, but we cannot guarantee uninterrupted service or protection against all cyber threats.

You agree to indemnify olg against any claims, damages, or costs arising from your breach of these terms, your violation of applicable law, or your misuse of the platform. This includes claims from third parties related to your account activity.

These terms are governed by the laws of the jurisdiction in which olg operates. Any legal proceedings related to your account must be initiated in the courts of that jurisdiction.

By using olg, you accept these terms in full. We reserve the right to update these terms at any time, with notice to your registered email address. Continued use of olg after such updates constitutes your acceptance of the revised terms. If you do not agree to any changes, you may close your account and request a withdrawal of your balance.